1.

How do I earn points?

Earn one point for every $1 of qualified merchandise purchased at DICK’S Sporting Goods, Golf Galaxy and Field & Stream stores, DICK'S.com, GolfGalaxy.com, and FieldandStreamShop.com. Some exclusions apply. See DICK'S.com/Exclusions for more detail.

You can also earn Points through the MOVE fitness tracker function on the DICK'S Sporting Goods Mobile Application (“DICK’S Mobile App”). You can: (1) earn 100 Points for joining MOVE on the DICK’S Mobile App and (2) earn 3 Points per day by achieving one of the following daily activity goals as reported by a Participant’s third-party fitness device manufacturer to our MOVE fitness tracker on the DICK’S Mobile App:

• By reaching at least 10,000 steps with Fitbit, Apple Health, or Garmin trackers
• By reaching at least 3 miles with MapMyRun or MapMyFitness
• By completing at least 30 minutes of fitness activity

Points are subject to a daily maximum of 3 points per ScoreCard account. You must reach your goal in one (1) calendar day in order to receive your points. The next calendar day, your activity will reset back to zero (0).

You can also earn Points by using your ScoreRewards Credit Card or ScoreRewards Mastercard® and during PGA golf club trade-in events when the event advertises that Points will be offered. For additional details, please see the ScoreCard Terms and Conditions.

2.

How do I earn a Reward?

You will qualify to receive a $10 Reward when your Points balance reaches 300 Points.

3.

What happens if I receive points from multiple chains?

Points earned at DICK’S Sporting Goods, Golf Galaxy and Field & Stream are combined into a consolidated points account. Rewards can be redeemed in any of our chains.

4.

When will I get my Reward?

Rewards will be received within 60 days of qualifying for a Reward. By default, you will receive Rewards via mail. However, you can receive your Reward faster by opting in to eRewards, where you will receive your Rewards via email within approximately 30 days of qualifying for a Reward. You can also view and redeem your available Rewards by using the DICK’S Mobile App.

5.

How do eRewards work?

Get your Rewards faster by opting in to eRewards. Your Reward will be emailed to you shortly after processing our monthly Rewards cycle. Sign up for eRewards by visiting your preferences page under My Account on DICKS.com or by updating your preferences via the DICK’S Mobile App. If you enroll in eRewards, you will no longer receive your Rewards by mail.

6.

What is a Rewards cycle?

There are 12 Rewards cycles per year, and a cycle is generally based upon Our fiscal month.

7.

Why is my Reward not available as soon as I reach 300 Points?

We process Rewards once a month. If you qualify for a Reward the day after we process a Rewards cycle, it could be up to 30 days before your eReward is available if you are signed up for eRewards and up to 60 days before you receive your Reward in the mail. You can see when your Points convert into a Reward by logging in and visiting the My Points section under My Account.

8.

Why does my Reward say “redeemed” when I didn't use it yet?

If your Reward is marked as redeemed, then either you or someone else redeemed the Reward. If you did not redeem it, please contact the ScoreCard Hotline at 1-800-440-4002.

9.

What happens if I have more than 300 Points? For instance, if I have 750 Points, what will be the amount of my Reward?

If you have 750 Points, you will receive a $20 Reward based on reaching the 300-Point minimum twice. The remaining 150 points will roll over toward your next Reward.

10.

My Reward expired before I could use it. Will you still honor it?

Your Reward is only valid through the expiration date listed.

11.

I lost my Reward. Can I get a replacement?

Unfortunately, we are unable to replace Rewards sent through the mail. However, you can log in to your online account to reprint your Reward certificate.

12.

Why is providing my email address mandatory for enrollment in the ScoreCard Program?

We need a valid email address to deliver ScoreCard news, exclusive offers and other program-related information. We will not spam you or sell your email address. If you do not want to receive emails from us, you can unsubscribe via the link at the bottom of any email we send, or by calling the ScoreCard Hotline at 1-800-440-4002.

13.

Why do I have a negative points balance?

The most common reason for a negative points balance is merchandise being returned after your Points convert into a Reward. If you believe there is an error on your account, please contact the ScoreCard Hotline at 1-800-440-4002.

14.

I updated my information at the register in-store, why does my account not reflect my new information?

If you have multiple ScoreCards, it is likely that you updated the information on one of your ScoreCard accounts but not the one that you used to create your online account. Please update your information via DICKS.com to ensure we have the correct information for both ScoreCard accounts. This will allow us to correctly combine the Points earned on each account. If you have further questions or need additional help, call the ScoreCard Hotline at 1-800-440-4002.

15.

What if I forgot to use my ScoreCard in-store or online?

If your ScoreCard was not used in-store and you have your receipt, you can credit the purchase to your account within 90 days. Simply log in to My Account on DICKS.com and select Credit My Account under My Points History and follow the instructions. Always keep your receipts for verification in the event of a discrepancy. At this time, only DICK’S Sporting Goods, Golf Galaxy and Field & Stream in-store purchases can be added through My Account on DICKS.com, GolfGalaxy.com, and FieldandStreamshop.com purchases can be added by contacting the ScoreCard Hotline at 1-800-440-4002.

16.

How can I receive an electronic receipt in-store?

To receive an electronic receipt of your in-store purchase, you must have a valid email address on your ScoreCard account. You will be asked at checkout if you would like to receive an electronic receipt. To add or update your email address yourself, log in to My Account on DICKS.com and select Account Settings. You can also update your ScoreCard account by calling the ScoreCard Hotline at 1-800-440-4002.

17.

How can I receive an electronic receipt in-store?

To receive an electronic receipt of your in-store purchase, you must have a valid email address on your ScoreCard account. You will be asked at checkout if you would like to receive an electronic receipt.

To add or update your email address yourself, log into MyScoreCardAccount.com and select My Account Information under My Account. You can also update your ScoreCard account by calling the ScoreCard Hotline at 1-800-440-4002.

18.

I purchased an item using my Reward and now I must return it. What will I receive for my return?

If you are returning the item for a refund, you will receive the prorated amount in which you paid after your Reward discount. If you purchased several items using your Reward, your refund will reflect the prorated amount you paid for each item after your Reward discount. If an item is being exchanged in-store for the same product (e.g., different size or color), you will be given an even exchange. Unfortunately, exchanges are not available for online returns. In this instance, you should return the product via the online return process. Rewards will not be reissued.

19.

I lost my ScoreCard. How can I get another?

Scorecard replacement cards are not available. You can view your ScoreCard number and add it to your wallet for use within the DICK’S Mobile App. Also, any store location can look up your ScoreCard at time of purchase with a phone number or email address or you can contact customer service at 1-800-440-4002 to receive your ScoreCard number.

20.

I lost my ScoreCard. How can I get another?

ScoreCard replacement cards are not available. You can view your ScoreCard number and add it to your wallet for use within the DICK'S Sporting Goods App. Also, any store location can look up your ScoreCard at time of purchase or you can contact customer service at 1-800-440-4002 to receive your ScoreCard number.

21.

I have more than one card. How does that affect my Points?

If you have multiple ScoreCards, we will automatically combine your Points and accounts that are under the same first name, last name and address.

22.

I like being a member of the ScoreCard Program, but I'd prefer not to be contacted via mail or email. How can I be sure I do not receive these?

You may opt-out of direct mail, email and text messages by calling the ScoreCard hotline at 1-800-440-4002 or by updating your preferences under My Account. Regardless of your contact preferences, you will still receive your Rewards in the mail.

23.

Why does the number on the back of my card not match the account number listed on my account page and/or account notification emails?

These numbers may not match because you have multiple cards associated with your account and we only publish one of them or the first 8 digits match, but the final 4 are different. This is because the final 4 digits are system generated but do not impact your account.

24.

Will my Points ever expire?

All ScoreCard Points that have not been converted to a ScoreCard Reward will expire one year from the date on which the ScoreCard points are earned.

25.

Will my Points ever expire?

All ScoreCard Points that have not been converted to a ScoreCard Reward will expire one year from the date on which the ScoreCard points are earned.

26.

How do I achieve ScoreCard Gold status?

You can achieve ScoreCard Gold status by spending $500+ in a calendar year or by being an active ScoreRewards credit card holder. For additional details, please see the ScoreCard Terms and Conditions.

27.

What benefits do I receive as a ScoreCard Gold member?

Gold status unlocks a lineup of benefits that we’ll share with you via email and/or direct mail throughout the year.

28.

How long does my Gold status last?

When you achieve Gold status, you’ll keep that status for the remainder of the current calendar year through the end of the following calendar year.

28.

How do I know if I’m ScoreCard Gold?

You can always check your status by logging in to My Account at DICKS.com/ScoreCard..

MOVE FAQs

MOVE was created to encourage our Customers to stay active.  When you reach your daily goal, you will earn ScoreCard points for purchases.

Each day you could earn 3 points for reaching 10,000 steps, or 3 miles, or 30 minutes of activity with your Fitbit, Garmin, MapMyRun or MapMyFitness tracker.

For every 300 ScoreCard points you will earn a $10 reward to shop at DICK’S Sporting Goods.

1. 1.

   How can I earn ScoreCard Bonus Points while using the MOVE fitness tracker function on the DICK’S Sporting Goods mobile app?

   You can earn 3 ScoreCard points daily by achieving one of the following daily activity goals as reported by your third-party fitness device manufacturer to our fitness tracker:

   • If you reach at least 10,000 steps

   • If you reach at least 3 miles

   • If you complete at least 30 minutes of fitness activity

   Points are subject to a daily maximum of 3 points per ScoreCard account. You must reach your goal in one (1) calendar day in order to receive your points. The next calendar day, your activity will reset back to zero (0).

2. 2.

   Why are my points not showing after I reach my daily goal?

   Points are typically awarded within a few hours of achieving your daily goal. Please wait for 24 hours as sometimes there may be a delay in processing.

   If you are still experiencing an issue after 24 hours, then contact us by selecting Support & Feedback in the app menu. Be sure to include your ScoreCard #, date missed and the tracker you are using (e.g. Fitbit, Garmin, etc.).

3. 3.

   Why does my fitness tracker show a different activity total than MOVE?

   This is happening because the app has not received data from your fitness tracker. There could be multiple reasons:

   • Your fitness tracker is not connected to the app

   • You have not synced your activity with your fitness tracker / app

   • Your tracker authentication to the app may have expired

   
   

   Here are a few steps you can take to troubleshoot and fix:

   1. Verify your tracker is connected to the app.

   2. From the MOVE Daily Activity screen, click on the Settings icon in the top right corner of the screen to ensure the tracker is in the connected state

   3. Go to your fitness tracker app or online portal and ensure your physical tracker is synced with the app or portal

   4. If the portal is out of sync with your physical tracker, go ahead, sync and then come back to the Dick's Sporting Goods app to verify your activity has posted. Give a few minutes for your activity data to transfer to the app

   6. If you followed the above steps and still not seeing your data update in “My activity”, you need to disconnect your tracker and reconnect to the app

   7. If none of the steps above resolve the issue, contact us through Support & Feedback. Be sure to include your ScoreCard Number, affected date and time, and tracker you are using (e.g. Fitbit, Garmin, MapMyRun etc.)

4. 4.

   Why does it say “Your tracker is connected to another ScoreCard?”

   This happens when you have more than one ScoreCard account. Just keep in mind that only one tracker is allowed to be connected to one ScoreCard account at a time.

   Contact us from Support and Feedback and send us your Name, Address and ScoreCard Number and we will help resolve the issue

5.

How many points will I be reward if I complete 15 days in the 15 Day MOVE Challenge?

If you complete all 15 days of the challenge, you will be rewarded 300 points.

6.

What are the 15 Day MOVE Challenge dates?

The challenge will run from 4/15 to 4/29.

7.

Do I have to opt in to the challenge?

No! Just start moving and you’ll be rewarded!.

8.

When will I receive my 15 Day Challenge bonus points?

Points are typically rewarded within a few hours. However, please wait for 24 hours as sometimes there is a delay in processing.

9.

Will I still receive my 3 points for meeting daily goal?

Yes, the 15 Day Challenge is in addition to the 3 points you receive for completing daily activity goals.

10.

Do I have to hit my daily goal in consecutive days?

To be eligible for the 300 points, you will have to complete the daily goal all 15 days in the challenge. However, to be eligible for the 100 bonus points, you can complete your daily goal any 10 days within the 15 day window.

Credit Card FAQs

1. 1.

   What is the difference between ScoreRewards Credit Card and ScoreRewards Mastercard?

   The ScoreRewards Credit Card is for use ONLY in DICK'S Sporting Goods, Golf Galaxy and Field & Stream (not accepted at in-store kiosks, online, or for out-of-store purchases). The ScoreRewards Mastercard is for use anywhere Mastercard is accepted. Both cards automatically enroll you in the ScoreCard Gold Program and you will earn 3X points on qualified in-store purchases the day you open an account. After that you will earn 2X points every day on qualified in-store purchases. With the ScoreRewards Mastercard you will also earn 1 point for every $3 spent anywhere else Mastercard is accepted.

2. 2.

   I am unable to use my ScoreRewards Credit Card for an online order

   We apologize for the confusion. If a customer is not approved for the ScoreRewards MasterCard, they will be automatically considered for the ScoreRewards Credit Card. If approved for this, it is an in store only credit card and cannot be used online.

3. 3.

   I am unable to access or make a payment towards my credit card

   Your ScoreRewards Credit Card or ScoreRewards Mastercard is issued by Syncrony Bank. For questions regarding your ScoreRewards credit card account, visit www.syncbank.com/dsg or call Syncrony customer service directly at 1-877-471-5638.

4. 4.

   I paid my credit card bill on time and it charged me a late fee

   Your ScoreRewards Credit Card or ScoreRewards Mastercard is issued by Syncrony Bank. For questions regarding your ScoreRewards credit card account, visit www.syncbank.com/dsg or call Syncrony customer service directly at 1-877-471-5638.